Skip to Contact an Expert Skip to Main Content
carat from fiserv
carat from fiserv
  • Level 1 menu, Item 1 of 5, Request a Quote
    Back
    Swtich to NextGen Payments

    Existing hotels initiate the process by first visiting IHG's Marketplace

    • Sub Menu Item 1 of 1, Get Started >
    Enroll in NextGen Payments

    New hotels onboard via Fiserv's franchise sales specilaists

    • Sub Menu Item 1 of 2, Call a Sales Specialist >
    • Sub Menu Item 2 of 2, Schedule a Call >
    video

    Introducing Carat for Franchise

    Play Now
  • Level 1 menu, Item 2 of 5, Resources
    Back
    Welcome New Owners

    An information-packed Guide to make your job easier

    • Sub Menu Item 1 of 1, Download the Welcome Guide >
    Resource Center

    News, trends, insights and success stories from the world's leading merchant acquirer

    • Sub Menu Item 1 of 1, Explore >
    Frequent Account Topics

    Get answers to the most commonly asked questions

    • Sub Menu Item 1 of 1, Explore >
  • Level 1 menu, Item 3 of 5, Support
    Back
    Franchise Priority Unit

    Get specialized support from a highly-skilled team that understands franchising

    • Sub Menu Item 1 of 2, Call the FPU >
    • Sub Menu Item 2 of 2, Email the FPU >
  • Level 1 menu, Item 4 of 5, Reporting & Analytics
    Back
    Reporting & Analytics

    Perform historical and trend analyses of transactional activity to aid in your business and marketing activities

    • Sub Menu Item 1 of 2, Sign Up >

      Enroll in Business Track

    • Sub Menu Item 2 of 2, Log in >

      Generate and schedule reports

  • Level 1 menu, Item 5 of 5, Explore More Solutions
800-429-9521
IHG_hotels_processing_currency

Run your business better

Help improve customer relationships, grow loyalty and boost your bottom line. As your preferred payments provider, we make it easy for you to drive more commerce.

Partner with a global leader in payments

 
stats heading image

1+ Billion


Global omnichannel transactions1
 
stats heading image

1.8 Million


Merchants protected with Encryption & Tokenization1
 
stats heading image

240k+


Franchisees supported1 by Carat for Franchise
 
stats heading image

2,800+


Transactions per second1

 

 

Drive more commerce with NextGen Payments

In today's connected world, you need to delight your customers across the full digital landscape. We offer a seamless and more secure customer experience across channels through a single integration. 

  • Exceed expectations with vast productivity gains, reduced operating costs and benefits of scale 
  • Experience strong platform stability with systems designed for maximum speed and 100% uptime
  • Reduce PCI scope by enabling our award-winning security and fraud solutions
 
payment acceptance

Get Newly Reduced Rates

Get Newly Reduced Rates

Accept payments anywhere, securely and at scale

Take advantage of newly reduced rates on debit and credit card processing, while accepting the most popular payment types and methods, including contactless options  like Mobile Wallets and Tap to Pay.

Learn More
 
Currency Conversion

Speak the Language of Commerce

Speak the Language of Commerce

Maximize your revenue potential

Give your global guests an in-country experience they prefer with Currency Conversion. Enable your hotel(s) to accept foreigh currencies at check-in, receive funding in your base currency, and monetize transactions without exchange rate risk.

Learn More

Flexible, fast and franchisee-focused

Virtually the only firm in the industry focused on the growth of your ownership and the bottom line. 

 

We specialize in:

  • Contract issuance and management
  • Accelerating your speed-to-market of innovative solutions
  • Generating demand and simplifying operations 

 

Go ahead. Develop your strategic revenue, expand your footprint and grow your ownership.

Explore more solutions

“Real-time everything” – it’s an expectation proliferating in today’s economy

95% of employees are interested in working for an employer who provides EWA1 
 
Download PDF >

Elevate customer interactions and allow after hours grab and go checkouts with VICKI

 

Download PDF >

 

 

High-touch, high-tech experiences

fiserv icon
Consistent brand experiences

Create secure, feature-rich payment experiences across methods, channels and devices

fiserv icon
Implementation and boarding expertise

Our long record of successful projects gives us the skills -- and you peace of mind -- to get you up and running fast

fiserv icon
Exclusive, knowledgable service

Contact a seasoned team of industry and account experts whenever you need help. We go beyond level one support for you

fiserv icon
Actionable reporting & analytics

Understand your customers across the commerce spectrum, fast track reconciliation and get insights into your operations. 

 

 

Hand holding mobile phone
Panel2
IHG Hotels & Resorts Logo
Lobby
travel companions
NextGen Program Information

A Welcome Guide for IHG franchisees

Get the Guide
Tips & Tricks

How to read your merchant statement

Download Now
Tips & Tricks

Dispute Manager Quick Reference Guide

Download Now
Tips & Tricks

No show best practices

Learn More
  • About Fiserv
  • Investors
  • Careers
  • Frequent Account Topics
  • ClientLine® Online Reporting
  • Payments Glossary
  • First Data is Now Fiserv
  • Carat from Fiserv
  • Legal
  • Privacy

1Based on 2019-2020 Fiserv performance data.  

© 2025 Fiserv, Inc. Fiserv is a registered trademark of Fiserv, Inc. All trademarks referenced here are the property of the respective owners. Merchant Services provided by First Data Merchant Services LLC, a registered ISO of Wells Fargo Bank, N.A, Concord, CA; Deutsche Bank G, New York, NY; BBVA USA, Birmingham, AL; MVB Bank, Fairmont, WV; and Pathward, N.A, Sioux Falls, SD. Other trademarks are the property of their respective owners. App Store is a trademark of Apple, Inc. Android Pay is a trademark of Google, Inc. Samsung Pay is a trademark of Samsung Electronics Co., Ltd. EMV is a registered trademark or trademark of EMVCo, LLC in the United States and other countries. 

 

 





Site Selector